Returns

SmartBathStore.com does everything we can to ensure that you receive the product you ordered in perfect condition. Please review the following guidelines on how we can help you in the event that you changed your mind, or something went wrong. 

Feel free to contact us at 707.840.4717

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@smartbathstore.com and we will process an insurance claim on your behalf. Damages must be reported within 24 hrs of receipt of delivery.

Cancellations & Returns:

Cancellations:

If you want to cancel your order for any reason, you can do so for most products at no charge until the order ships from either the manufacturer or our warehouse. Please contact us promptly. Your order is only considered canceled once you receive a cancellation confirmation email. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. 

Returns:

If your order already shipped and it is returnable, we must be contacted within 30 days of delivery to begin the returns process. You are responsible for return shipping costs. Returns incur a restocking fee of 20%, due to manufacturer charges. We can only accept returns if we receive it back in resalable condition, i.e. the product box was unopened, and the product and original protective packaging remain fully intact. Products must be shipped back, traceable and insured, similar to the way we shipped them to you. We cannot be held responsible for any damage or loss along the way. Refunds will only be issued to the original credit card that you use when placing your order.

Important Exceptions

Some products are not eligible for returns. This will be clearly indicated on individual product pages.